Assistant Manager Retail Training

Manages the development of retail operations trainings that equip the sales team with the essential knowledge to achieve business goals and targets. It sits within the Sales team and coordinates with District Managers, Operation Managers, Key Account Management teams, and the Sales Training Manager. The role works with Retail Operations, Marketing, and Sales, and liaises with global business units, the Great China training team, TW market CTC & Marketing, TW Retail Operation, TW Retail Excellence, and external agencies.

• Complete training needs assessments within the country and match available adidas group courses to identified needs.
• Develop and manage the retail training calendar in coordination with District Manager, Operation Managers, Key Account Management teams, and Sales Training Manager.
• Review training materials from region/global and adapt them to subsidiary requirements while maintaining course integrity and learning objectives for consistent global delivery.
• Champion retail trainings, prioritise training per account, and optimise training resources and locations.
• Work with Retail Operations, Marketing, and Sales to develop and refine retail training content, ensuring relevance by collecting retail operations guidelines and priorities and using own retail benchmark.
• Manage training resources, including internal and external trainers, and monitor training delivery quality.
• Review customer feedback and training KPIs to recommend improvements, develop processes for regular revision of content and evaluation effectiveness, and develop a stringent control process for monitoring training delivery quality and participant eligibility.
• Leverage internal and external expertise to ensure Retail Trainers are equipped with essential, latest knowledge for high-impact training delivery.
• Track completion of training and certificates within the retail employee group and manage preparation of local graduates for the adidas degree in retail management.
• Manage assigned training budget to ensure cost effectiveness and set performance and development plans with retail trainers, reviewing and evaluating them.

• University degree or above.
• Minimum 5 years of experience in a retail-related function.
• Minimum 3 years of experience in retail training development and delivery in a leading multinational or consumer goods company, or very successful franchise store manager experience.
• Advanced IT skills in Outlook, Word, Excel, and PowerPoint.
• Fluent spoken and written English.

• Experience with apparel retail or franchise training is preferred.

The company believes that embedding diversity, equity, and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.