Project Employee, Digital Operations Center

This is a temporary, in-office position with an expected duration not exceeding ten months. The role is responsible for the quality assurance of NBA digital products across multiple platforms, with an emphasis on mobile applications, web and connected devices. The postholder monitors live NBA, WNBA, NBA G League and NBA 2K League games on these platforms and escalates any issues through the proper channels.

• Monitor live NBA, WNBA, NBA G League and NBA 2K League games across the suite of digital products
• Execute incident management escalation procedures, including issue intake, triage, mitigation and stakeholder management throughout the lifecycle of issues impacting the NBA's owned and operated digital products
• Provide real-time support to NBA team operational representatives and stakeholders for initiatives regarding live and VOD direct-to-consumer digital access to local market NBA fans via NBA.com and the NBA App across all supported devices
• Generate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally accessed direct-to-consumer live and VOD streams
• Utilise live game operations tooling to assess the quality of live game streams and perform manual overrides to help mitigate potential issues
• Perform quality control of the NBA, WNBA and NBA G League digital products across a variety of platforms, including web, mobile web, iOS, Android and connected devices
• Address or highlight business issues related to all NBA, WNBA, NBA G League and NBA 2K League digital products, and communicate and collaborate with internal product, engineering, content and broadcast teams
• Research new digital technologies to support new innovation opportunities for the NBA, WNBA, NBA G League and NBA 2K League
• Identify product and/or design flaws to be addressed by the Product Development teams
• Evaluate and report on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting landscape, both domestically and internationally
• Assist with the production of actionable insights to support product and content decisions
• Own data-driven research projects for a variety of digital products
• Create reports around key initiatives and overall product performance
• Monitor message boards and social media outlets and report on fans' positive and negative feedback relating to the products

• Bachelor's degree required
• Strong analytical skills with attention to detail
• Experience creating reports and presentations
• Familiarity with the digital analytics space and how to evaluate the performance of websites and apps
• Passion for delivering world-class online, mobile and application experiences for sports fans
• Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing and sales teams
• Active user of digital products
• Familiarity with all platforms, including web, mobile web, iOS, Android, game consoles and connected TVs
• Knowledge of and passion for basketball
• Willingness to learn and master multiple digital products
• Strong research and analytical skills
• Good multi-tasking and project management skills
• Ability to work in high-pressure environments
• Knowledge of the current digital sports landscape
• Familiarity with various premium sports packages inside and outside the NBA

• Knowledge of digital analytics and visualisation tools (e.g. Adobe, Tableau)
• Experience with incident management and/or customer support tooling (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic)

• $32 Per hour

• Employees and/or eligible dependents may be eligible to participate in company sponsored employee benefit programmes including medical, short-term disability, mental health coaching/therapy and sick time
• Not all positions are eligible for these benefits; eligibility may vary by role