Retail Assistant

The Harry Potter Shop on Oxford Street is a flagship retail destination that blends iconic storytelling with world-class retail standards, creating a destination that delights fans from around the world. Retail Assistants act as the face of the store, welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods. The shop sits alongside other world-class attractions and retail experiences, including Warner Bros.

• Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
• Create memorable, personalised experiences that inspire customers to return again and again.
• Engage customers confidently, offering product knowledge and assistance to support their visit.
• Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
• Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
• Support back-of-house activity, including delivery processing, stock organisation and replenishment.
• Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
• Follow all health & safety, loss prevention and cash handling procedures.

• Passion for delivering great customer service.
• Positive, friendly and enthusiastic attitude.
• Ability to work at pace whilst maintaining accuracy and attention to detail.
• Strong teamwork and communication skills.
• Comfortable working in a fast-paced, customer-facing environment.
• Willingness to work across shopfloor and back-of-house areas.

• Retail experience is helpful but not essential; full training will be provided.

• Full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays.
• Working hours are between 7am and 10pm.
• Advertised as Onsite, meaning all working hours and days, regardless of shift pattern, are carried out at the place of work; subject to applicable laws, Skydance or the line manager reserves the right to change this working agreement where essential to business needs and upon reasonable notice.

• £13.99 Per hour

• 25 days holiday (pro-rata)
• GymPass
• HBO Max & Paramount+ subscriptions
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Option to join the pension scheme and medical cash plan