Associate, Product Operations (External Agency Staff)

The NFL Digital Media Technical Operations team is seeking an experienced Product Operations Associate to support platforms including NFL+, NFL.com, the NFL app and Clubs Sites. The role acts as a communication hub for operational activities, working closely with Product Management, Technology, Marketing and Sales, and reports directly to the Senior Director of Digital Operations. The successful candidate will immerse themselves in the detail of all digital products and operate confidently in a fast-paced environment.

• Serve as the central point of contact for communication and stakeholder management across all NFL in-market products, spanning product marketing, in-market operational support, content strategy, product enhancements, engineering, business development and legal.
• Create concise plans and presentations for cross-functional teams, including senior leadership, covering the process from product ideation through to in-market consumption.
• Develop, manage and continuously improve processes for scale that help the Digital Programming and Product teams meet their goals more efficiently and effectively.
• Develop, manage and enhance business analytics of in-market performance, including KPIs measuring operational performance, and foster and maintain new technical partnerships with internal and external clients and vendors.
• Provide operational support for digital owned-and-operated platforms on all gamedays and around League tentpole events, including reporting and prioritisation of issues.
• Manage the operational execution and support of live streaming digital shows on NFL.com.
• Manage content updates within the CMS for digital content programming, editorial and League stakeholders, including the active NFL.com webpage, and manage access requests on NFL.com for API portals, databases and ecommerce platform services.
• Oversee new and existing partner integrations and authentication management for NFL owned-and-operated products, including MVPDs and broadcast partners.
• Serve as the central point of contact for live broadcast blackout and retransmission management and communications, and maintain relationships with partner support teams operating within and outside the NFL.com support instance.
• Manage the Service Desk Jira board (Kanban), ensuring all tickets are properly QA'd and that Service Desk developers have the information they need to troubleshoot bug tickets.
• Quickly triage incidents impacting all Clubs, maintain an overall understanding of NFL and Club issues for prioritisation, communicate Club product needs, and act as liaison between Clubs and the NFL streaming services during Preseason.
• Create runbooks and instructional articles to assist Clubs with product updates, and send release notes to Clubs to communicate platform updates and outages.

• Minimum 5 years working in product management, project management, business analysis or live event support in a large-scale media environment.
• Must be passionate about the NFL and its clubs.
• Ability to supervise employees, handle conflict, manage change and improve operations.
• Excellent problem-solving ability and a strong motivation to drive positive change.
• Prior experience with content management systems (CMS).
• Prior experience in operational support of web and mobile based applications.
• Prior experience managing a Jira board and writing user story tickets.
• Ability to understand and document business rules.
• Attention to detail and excellent organisational skills.
• Ability to collaborate effectively with teams.
• Ability to quickly learn new systems and programs.
• Strong interpersonal, verbal and written communication skills, with confidence in a fast-paced environment.
• Well organised, able to manage multiple tasks and prioritise in a fast-paced environment.
• Passion for leading in a collaborative, cross-functional team environment.

• BS or BA in business, marketing, communications, computer science or a related field.
• Experience with markup skills utilising HTML, CSS and JavaScript.
• Proficiency in design using tools such as Adobe Creative Suite.
• Strong knowledge of third-party authentication work streams.
• Avid interest in and knowledge of NFL football.
• Demonstrated ability to create and maintain documentation and runbooks.

• Onsite presence is required at an NFL office or stadium location; remote and hybrid working options are not offered.
• Required to work from the NFL LA office in Inglewood, CA.
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in office.
• Must be flexible to work weekends, specifically Sundays in-season, and holidays such as Thanksgiving, Christmas Eve, Christmas, New Year's Eve and New Year's.
• Minimum 40 hours per week.
• Up to 15% travel required.
• No relocation assistance will be provided.

• Temporary benefited role.
• Comprehensive benefits offerings are available, with further details provided through the NFL's benefits information.

The NFL is committed to building an inclusive work environment that reflects its fan base, providing an environment of mutual respect where equal employment opportunities are available to all employees and applicants. Its core values are respect, integrity, team responsibility and resiliency, and its leadership attributes include building talent, executing, inspiring, living its values, knowing the business and thinking big. The NFL expects employees to embody an enthusiastic, proactive can-do attitude, embrace grit free from ego or entitlement, excel as relationship builders with the ability to influence, learn eagerly, and bring a strong work ethic with an agile mindset.