Supervisor

Kauai is looking for a Supervisor to join the team, supporting the day-to-day operation of the café. The role involves leading shifts, coaching Team Members and ensuring outstanding food quality, service and operational standards. Working alongside the Store Manager, the Supervisor helps create a welcoming environment for members while driving excellent customer service, food safety and team performance.

• Support the day-to-day running of the café, leading shifts and ensuring smooth operations.
• Coach and support Team Members to deliver exceptional customer service and food quality.
• Ensure brand, food safety and hygiene standards are maintained at all times.
• Oversee food and beverage preparation, ensuring consistency and presentation standards are met.
• Monitor stock levels, complete ordering and support stock control processes.
• Resolve customer queries professionally and support the team during busy trading periods.
• Assist with onboarding and training new team members while reinforcing operational standards.
• Maintain accurate operational records, food safety documentation and daily checklists.
• Work collaboratively with the Virgin Active team to deliver a seamless member experience.
• Support the Store Manager in achieving operational and commercial objectives.

• Food Safety Level 3 qualification.
• Food Allergy and Intolerance Training.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent customer service and communication skills.
• Good organisational skills and attention to detail.
• Sound understanding of food safety, hygiene and allergen procedures.
• Flexible approach to working early mornings, evenings, weekends and bank holidays.

• Previous supervisory experience within hospitality, food service or retail.

• £13.10–£14.65 GBP

• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.

The brand offers a premium environment with industry-leading facilities, development and progression opportunities aligned to your level, and access to a vibrant, engaged member community.