Clubs, Teams & Franchises
National Account Manager, Retail Channel (Grocery)
Mid Level
Toronto, Canada
in office
Full time
Job description
About the Role
The National Account Manager leads Red Bull's sales strategy across a defined portfolio of national customers, with accountability for customer relationships, sales performance, and trade spend management. The role drives growth by advancing long-term sales drivers such as distribution, shelf presence, equipment placement, off-shelf displays, and promotional efficiency. It works closely with customers, internal stakeholders, distributor partners, and Field Teams, and requires strong analytical capability, strategic thinking, disciplined business planning, and confident communication.
Key Responsibilities
- Own national account budgets and sales results, and manage and deliver annual volume and trade spend plans with disciplined ownership and accountability.
- Develop and execute short- and long-term account strategies aligned with company priorities, customer opportunities, market conditions, and available resources, while monitoring market trends, maintaining competitive intelligence, and contributing to strategies, standards
- And best practices that strengthen distribution, visibility, and execution across key accounts.
- Advance Red Bull's long-term sales drivers to deliver annual business plans, including distribution, shelf presence, equipment placement, off-shelf displays, and promotional efficiency.
- Build and strengthen relationships with senior customer stakeholders, distributor partners, and all levels of the customer organisation, maintaining regular business reviews, trade visits, and ongoing contact.
- Lead the development and growth of national Off Premise key accounts, creating value through innovative customer programmes and activities.
- Secure strategic visibility agreements that support consistent product placement across multiple locations, and create best-in-class execution examples within the assigned account base.
- Support the development of annual account plans, including volume targets, trade spend requirements, and customer investment priorities, and develop annual Customer Marketing Agreements with the assigned account base.
- Evaluate account-level ROI, analyse ROI for distribution and visibility agreements, establish clear benchmarks, and share key learnings to improve future customer investments.
- Partner with Field Teams to review post-promotion performance, distribution opportunities, equipment execution, and in-store standards, and regularly analyse Nielsen data, customer-specific off-take data, and internal sales results to identify trends, risks, and growth opportunities.
- Attend regional Cell and Distributor meetings, organise account meetings to align on sales strategy and share best practices, conduct in-store audits with key business stakeholders
- And participate in national NAM business and training meetings to align on priorities and build capability across the team.
Required Experience & Qualifications
- Minimum of 3–6 years of sales management and key account experience, with a proven track record of delivering results.
- Strong understanding of relevant retail landscapes, particularly within the Grocery channel.
- Strong analytical capability, strategic thinking, disciplined business planning, and effective trade spend management.
- Excellent communication skills, with the ability to listen actively and engage effectively with customers and internal stakeholders.
- Ability to communicate and present with confidence to customers, internal stakeholders, and distributor partners.
- Proven ability to collaborate cross-functionally and influence internal and external stakeholders to deliver business objectives.
- Strong negotiation and presentation skills, with confidence influencing at multiple levels of an organisation.
- Analytical, innovative, and solution-oriented, with the ability to translate insights into actionable business recommendations.
- Strong attention to detail, with disciplined follow-through on execution, commitments, and customer deliverables.
- Self-motivated and able to work independently in a fast-paced, entrepreneurial environment.
- Highly proficient in Microsoft Excel and PowerPoint, with the ability to build clear analyses and compelling customer-facing presentations.
Preferred Skills
- Bachelor's degree preferred.
- CPG experience preferred.
- French language proficiency is considered an asset.
- Category management experience is considered an asset.
- Direct Store Delivery (DSD) experience is considered an asset.
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