Membership Services Consultant - Hatfield

This role works in a fast-paced outbound calling team focused on member retention. It involves making high-volume outbound calls to members who are leaving or have missed a payment, with the aim of reducing company attrition. The role proactively contacts members to retain them within the business.

• Make high-volume outbound calls to members who are leaving or who have missed a payment.
• Proactively call members to retain them within the business.
• Help reduce the overall attrition of the company.
• Work in a fast-paced outbound calling team.

• Experience of high-volume outbound calling.
• Experience of working in a fast-paced work environment.
• Ability to use own initiative and manage own workload.
• Customer service experience.
• Strategic approach with a commercial edge to seek out and maximise potential to grow count and revenue.
• Previous experience of working within the Health & Leisure Industry.

• £25,441 Base salary plus uncapped commission, with on-target earnings (OTE) of £5,000

• Free club membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream app access, allowing pay on demand.
• Access to a benefits suite.

David Lloyd Clubs is Europe's leading premium health and wellness group.