Sales Consultant

This role sits within the Acquisitions team and contributes to meeting monthly membership goals for sales and growth, with a focus on data and revenue. The role acts as a point of contact for members, helping to elevate their experience at every touchpoint and create a warm, inviting club atmosphere. It also supports retention, growth and exceptional customer service while taking ownership of membership targets.

• Act as a point of contact for members, elevating their experience at every touchpoint.
• Address member inquiries and maintain meticulous standards of administration and support.
• Create a warm, inviting atmosphere throughout the club, including acting as Front of House and providing new member visits.
• Take ownership of membership targets, striving for excellence in sales, retention and growth each month.
• Ensure all activity targets are met to achieve desired net growth.
• Tailor membership offerings to individual needs and expand corporate memberships to prospects in the immediate locality of the club.
• Provide advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Support the smooth operation of the club and consistently provide exceptional customer service.
• Take on Duty Shift responsibilities as needed, demonstrating flexibility and dedication to the needs of the business and leading by example in all aspects of club management.

• Strong interpersonal skills that make the candidate approachable to members, prospects and colleagues.
• Good communication skills.

• Previous experience of working in a customer-centric, target-driven role (desirable but not essential).

• 30 days annual leave (including bank holidays), plus a Celebration Day, with encouragement to take them.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, with communication across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans and personal finance support.
• Health Heroes employer assistance programme with 6 free counselling sessions.
• Complimentary corporate letting services through Dexters, with no tenant charges.
• Access to ePoints for online discounts to retailers.

Employees can be part of a brand redefining the future of wellness, in a premium environment with industry-leading facilities, with development and progression opportunities, access to a vibrant, engaged member community, and a platform to build their career, reputation and impact.