Sales & Experience Consultant

Joining the Acquisitions team, this role supports the team in meeting monthly membership sales and growth goals, with a focus on data and revenue. The role involves acting as a point of contact for members, creating a welcoming atmosphere throughout the club, and providing advice on the company's exercise experiences and products. It also includes taking ownership of membership targets and taking on Duty Shift responsibilities as needed to support the smooth operation of the club.

• Act as the point of contact for members, elevating their member experience at every touchpoint.
• Address member inquiries and uphold meticulous standards of administration and support.
• Create a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new member visits.
• Take ownership of membership targets, striving for excellence in sales, retention, and growth every month.
• Ensure that all activity targets are met to achieve desired net growth.
• Tailor membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Provide advice on all activities related to Exercise Experience and products offered by the company.
• Support the smooth operation of the club and consistently provide exceptional customer service to all.
• Take on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business and leading by example in all aspects of club management.

• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
• Good communication skills.

• Previous experience of working in a customer centric, target driven role (desirable but not essential).

• Opportunity to be part of a brand redefining the future of wellness.
• Premium environment with industry leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• Platform to build your career, reputation and impact.
• 33 days annual leave including bank holidays, plus a Celebration Day.
• Access to The Peoples Pension, with company contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, free membership for children, and access to Club V.
• Discounts across Virgin Active, from guest passes to 50% off personal training sessions.
• Access to Virgin Family benefits, including colleague communication across the Virgin Group and discounts at Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans, and personal finance support.