Specialist GBS Acct & Sales Ops (French Speaker)

Provides Account Operations support to assigned customers in a specific market, ensuring a reliable, adequate and competitive customer service level for all assigned customers in the channel. It sits within Accounts & Sales Operations and works closely with Sales, Finance, Order Fulfilment, Logistics and other internal and external teams. The position combines customer communication, order book management, delivery tracking and support for process improvements and controls.

• Provide account operations support to all assigned customers in the specific market.
• Support customer communication through email, tickets and phone, providing information on orders and products and preparing order-related analyses upon request from customers or Sales.
• Collaborate closely with internal and external departments such as Sales, AS&O Team, Finance and Order Fulfilment on topics including returns, complaints, scheduled deliveries, cancellations, launches, pre-promotions and procurement.
• Monitor credit-blocked orders and coordinate credit limit increases and credit requests with Finance and Sales.
• Perform order book management by recording and managing all types of orders.
• Manage deliveries to ensure timely and complete delivery, including order prioritisation in compliance with strategic guidelines for sales control.
• Monitor electronic receipts for errors and correct them using the tools provided.
• Track carrier deliveries and parcel deliveries.
• Work in close cooperation with colleagues from other groups within Accounts & Sales Operations, and stand in for and support colleagues working in other groups.
• Support direct management with analysis, problem-solving preparation and process improvements, including controls review and implementation.

• Strong customer service focus and excellent communication skills.
• Working knowledge of MS Office, SAP/CRM and Business Objects.
• Advanced English and French knowledge, written and spoken.
• Understanding of costs and sales generation.
• Process-oriented mindset and in-depth understanding of complex correlations.
• Proactive, autonomous and independent working style.
• High level of problem-solving ability.
• Ability to contribute to a team environment where performance is measured.
• Experience working under pressure to meet deadlines and conflicting priorities.
• Successful completion of mandatory education level or vocational studies.
• 2+ years' experience in providing customer support in customer service, sales or logistics.

• Bachelor's degree is a plus.

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