Lead Store Advisor, Düsseldorf

This role is a key player in leading the retail team and ensuring a premium customer experience. It leverages leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. The role sits within a dynamic retail team dedicated to exceptional customer service and a high-performance store environment, collaborating closely with Store Advisors and store leadership.

• Embody and communicate brand philosophy, values, and culture to internal and external customers, leading by example in outstanding customer service, including welcoming customers, addressing inquiries, and creating tailored solutions.
• Supervise, mentor, and motivate Store Advisors, instilling a customer-focused approach in their work.
• Manage and optimise daily zoning schedules to ensure smooth customer flow, operational efficiency, and optimal coverage.
• Oversee opening and closing procedures, ensuring compliance with store protocols and maintaining a secure, organised environment.
• Maintain in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories.
• Contribute ideas for merchandising, store events, and community activities to enhance store visibility and customer engagement.
• Assist with inventory management, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels; uphold visual merchandising standards to create a premium shopping experience through well-organised, visually appealing displays.
• Provide feedback to store leadership to refine processes and elevate customer service quality; perform duties as required to support store goals and overall performance.
• Serve as primary contact for store leadership, IT, and Facility Management on operational matters related to product flow and store system functionality; train the store team on BoH processes and best practices.
• Handle minor maintenance and facility management tasks
• Act as store system and IT expert, providing first-level troubleshooting (e.g. POS systems), assisting with IT system testing, and training the team on in-store technology
• Work closely with store leadership to align on all store functions
• Participate in regular team meetings, sharing insights and updates on FoH, BoH, and VM performance
• Pursue personal and professional development opportunities.

• 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire the team.
• Proactive and quick to learn, thriving in both independent and collaborative settings.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the business.
• Proficient in reading, writing, and speaking English.
• Passion for Running, Fashion, or Sports.
• Embrace company values: Team Spirit (foster a collaborative and positive team environment), Positive Spirit (demonstrate a strong commitment to exceptional customer service), Explorer Spirit (embrace new ideas and initiatives to drive store success)
• And Athlete Spirit (uphold high standards of integrity and professionalism).

• Experience in the Running, Fashion, or Sports industry.

• A supportive, team-oriented atmosphere.
• Access to personal self-care for both physical and mental well-being.
• An environment designed to give people the tools to develop holistically, including opportunities to stay active, learn, explore, and innovate.
• A purpose-led workplace.