Associate BIT Field Engineer

The Associate Broadcast & IT Support provides timely and professional support in a fast-paced 24x7x365 field newsgathering/production environment. The role primarily provides field support and also spends time in-house or assisting Broadcast and IT teams with project and maintenance work when not otherwise deployed in the field. It involves operating satellite, microwave and streaming equipment, performing broadcast technical support, and adapting to rapidly changing situations in field remote environments.

• Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations.
• Transport, set up, operate and break down equipment, and may perform truck maintenance.
• Maintain on-board systems such as cameras, switchers, routers, encoders, RF and specialised transmission gear (MIMO, COFDM, bonded cellular).
• Perform 24x7x365 broadcast technical support, including installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment.
• Coordinate technical installation with vendors and/or production teams.
• Document quality standards, system anomalies, operational procedures, reference materials and project work.
• Use AutoCAD for system documentation and an ITSM ticketing tool to log incidents/requests.
• Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.
• Provide field support and, when not deployed, spend time in-house or assist Broadcast and IT teams with project and maintenance work.

• Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity.
• Demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level.
• Demonstrated experience with television or multimedia production workflows.
• Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.).
• Proficient IT support and some electronics skills.
• Excellent customer service and communication skills (verbal, written).
• Ability to adapt to rapidly changing situations frequently encountered in field remote environments.
• Ability to analyse and solve complex technical problems.
• Ability to work independently and autonomously in a team-based environment.
• Ability to manage workload and workflow for a group of peers with assistance from management.
• Ability to work all shifts associated with 24x7x365 production environments.
• Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments.
• Willingness to perform varied tasks when required on assignment to support production.
• 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).
• Demonstrated knowledge of computer desktop hardware/applications and data networking.

• Willingness to learn WBD proprietary equipment and applications.
• Exposure to technology companies such as Sony, Harmonic, Evertz, etc.
• Microsoft network certification or similar.
• Software programming skills (HTML, V.B., C++, scripting, etc).
• AutoCAD, MS Office Suite, Visio experience.
• Familiarity with ITSM Service Management processes.
• Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).

• Field newsgathering/production environment.
• 24x7x365 production environment.
• In-house or project/maintenance work when not deployed in the field.
• Travel (typically domestic, occasionally international) is required.