Associate BIT Field Engineer

This role provides timely and professional technical support in a fast-paced 24x7x365 field newsgathering and production environment, requiring proficient IT support and experience in live production engineering. It delivers critical technical support for some of the most demanding news and sports productions in the industry, playing a direct part in keeping high-profile programming on air, from breaking news coverage to marquee sports properties including NHL, MLB, Roland Garros and the Olympics. The position supports global news and tentpole events in high-pressure environments where broadcast continuity and on-air reliability are paramount.

• Perform 24x7x365 broadcast technical support, including installation, maintenance and troubleshooting or repair of sophisticated streaming, audio and video remote live production equipment at the DC Bureau and outside broadcast locations including Capitol Hill, the White House
• The Pentagon and the State Department.
• Operate multi-path transmission systems to deliver IP video, audio and data from remote locations using bonded cellular, COFDM and streaming workflows.
• Provide IT and network support to ensure connectivity and transmission reliability.
• Coordinate technical installation with vendors and/or production teams.
• Support live REMI productions for news and sports anywhere in the world, ensuring reliable delivery of multiple high-quality 1080p HDR feeds from remote sites to production centres and maintaining signal integrity and transmission continuity under live broadcast conditions.
• Document quality standards, system anomalies, operational procedures, reference materials and project work.
• Use AutoCAD, Visio and/or Miro for system documentation and diagrams, and ServiceNow to log incidents and requests.
• Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.
• Support satellite transmission as needed, including operation of KU trucks and portable transmission equipment.
• Provide in-house support and assist Broadcast and IT teams with project and maintenance work when not otherwise deployed in the field.

• Typically two or more years of hands-on experience in live production, broadcast engineering or IT support, with a proven ability to diagnose and resolve complex issues across broadcast and networking equipment in fast-paced, on-air environments.
• Demonstrated experience with live production workflows.
• Demonstrated familiarity with basic server, networking topology and operating systems.
• Ability to work all shifts associated with 24x7x365 production environments.
• Capable of lifting 50 lbs and climbing ladders for equipment and cable installation assignments.
• Able to obtain a CDL Class B licence if required by the business.
• 2 or 4 year technical degree, preferably in live production or computer engineering, or equivalent education, experience or training.
• Demonstrated knowledge of computer hardware and applications and data networking.
• Excellent customer service and communication skills, both verbal and written.
• Willingness to perform varied tasks when required on assignment and ability to adapt to rapidly changing situations frequently encountered in field remote environments.
• Ability to analyse and solve complex technical problems and to work independently and autonomously in a team-based environment.
• Ability to manage workload and workflow for a group of peers with assistance from management.
• Travel, typically domestic but occasionally international, is required.

• Willingness to learn WBD proprietary equipment and applications.
• Exposure to technology companies such as Sony, Haivision, Evertz and Multidyne.
• Networking certification or similar.
• AutoCAD, MS Office Suite and Visio experience.
• Familiarity with ITSM service management processes and/or ServiceNow.
• Specific certifications may be required to work on proprietary equipment or systems.

• Primarily field-based, supporting remote and outside broadcast locations, with time also spent in-house or assisting Broadcast and IT teams with project and maintenance work when not deployed.

• Hiring salary range: $56,493.00 – $104,915.00 per year. Actual salaries vary based on job-related factors including geographic location, external market data, internal equity, skill set, experience, training, education and/or performance.

• Health insurance coverage.
• Employee wellness programme.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays, sick time and vacation.
• Annual bonuses, short- and long-term incentives, and programme-specific awards may form part of the total compensation package.