Systems Engineer III - Live Production

The Broadcast & IT Support Engineer provides technical support for broadcast and IT equipment across studio and outside broadcast facilities in a fast-paced production environment. The role involves maintenance, installation, board and component-level repair, and in-house production support for live and recorded programming. The engineer works with team members, clients and other support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers.

• Perform maintenance, installation, board-level and some component-level repair of broadcast and IT equipment in studio and outside broadcast facilities.
• Provide in-house production support for live and recorded programming, applying thorough systems knowledge of broadcast IT infrastructure.
• Support technical spaces including control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centres.
• Support associated production systems such as A/V routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems.
• Apply strong baseline IT and data networking knowledge to work in an increasingly IP and IT-centric broadcast/multimedia infrastructure.
• Collaborate with team members, clients and other support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers in production environments.
• Provide primarily facility-based support, with occasional support of outside productions/events or technical support to upgrade outside broadcast facilities.
• Share responsibility for maintenance of Electronic Newsgathering (ENG) crew gear with the field engineering team.
• Document issues/requests and escalate as needed for problem management and resolution via in-house service management system(s).

• Wide range of technical skills necessary to perform maintenance, installation, board and/or some component-level repair of broadcast and IT equipment.
• Thorough systems knowledge of broadcast IT infrastructure, including technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centres) and associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers
• Intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems, etc.).
• Strong baseline IT and data networking knowledge.
• Willingness to perform varied tasks and adapt to changing priorities.
• Ability to solve complex technical problems independently.
• Ability to build good relationships amongst the client base and provide excellent customer service.
• Good communication skills (verbal and written).
• Adherence to standard ITSM processes to minimise impact and deliver value to customers.
• Availability for shift work on a rotating schedule as needed to meet customer needs.

• Work is based in studio and outside broadcast facilities in a fast-paced production environment.

• Actual salaries will vary based on job-related factors including geographic location, external market data, internal equity, skill set, experience, training, education, and/or performance.
• Base pay is one component of the total compensation package; other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays and sick time and vacation