Esports
VIP Host, Washington D.C.
Mid Level
United States
in office
Full time
Job description
About the Role
As a VIP Host, the role holder forges and cultivates relationships with DraftKings' most engaged players, executing the day-to-day strategy of the company's industry-leading VIP engagement programme in order to understand players' true needs. The position plays a key role in fostering long-term customer loyalty and delivering a world-class experience that drives high levels of brand advocacy. The role sits within the VIP engagement function and involves managing player relationships through local events, regular communications, and escalation responses.
Key Responsibilities
- Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
- Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
- Compile player feedback to support improvements to the platform and identify opportunities.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
Required Experience & Qualifications
- Bachelor's degree in a related field or relevant experience.
- At least 3 years of experience in a Sales, Account Management, or customer-facing role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Analytical mindset to make quick and confident decisions on data and trends.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming Licences.
- Ranges are determined by role, level, and location, and reflect new hire pay rates for the position across all US locations; individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Salary
- The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable.
Benefits & Perks
- Bonus, equity, and benefits as applicable.
About the Company
DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. AI is becoming an integral part of both the company's present and future, powering how work gets done, guiding smarter decisions, and sparking bold ideas, and its teams are energised by innovation and readily embrace emerging technology. As a regulated gaming company, employees may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment, and the company guides individuals through the process where this is relevant to their role.
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