Esports
VIP Host, Detroit
Mid Level
United States
remote
Full time
Job description
About the Role
The VIP Host oversees and cultivates relationships with DraftKings' most highly engaged players. The role is responsible for the day-to-day execution of DraftKings' industry-leading VIP engagement strategy, understanding players' true needs to foster long-term loyalty. The host plays a key role in delivering a world-class player experience that drives high levels of brand advocacy.
Key Responsibilities
- Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
- Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
- Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
- Lead player reactivation efforts to increase engagement.
- Compile player feedback to support improvements to the platform and identify opportunities.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
Required Experience & Qualifications
- Bachelor's degree in a related field or relevant experience.
- At least 3 years of experience in a Sales, Account Management, or customer-facing role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Analytical mindset to make quick and confident decisions on data and trends.
- Willingness to travel and work nights and weekends.
- May be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment.
Salary
- US base salary range: $68,000.00–$85,000.00, plus bonus, equity, and benefits as applicable.
- Ranges are determined by role, level, and location.
Benefits & Perks
- Bonus, equity, and benefits as applicable.
- Guidance through the gaming licence process if relevant to the role.
About the Company
DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. The company sees AI as integral to its present and future, powering how work gets done, guiding smarter decisions, and sparking bold ideas. As a regulated gaming company, employees may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment.
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