VIP Host, New York

The VIP Host forges and cultivates relationships with DraftKings' most engaged players, executing the day-to-day strategy of the company's VIP engagement programme to understand players' true needs. The role is central to fostering long-term customer loyalty and delivering a world-class experience that drives high levels of brand advocacy. The host works closely with players through local events, regular communications, and escalation responses, while operating within a fast-paced, highly collaborative and entrepreneurial environment.

• Create new business revenue by understanding and developing strong, authentic and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels and platforms to players.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

• Bachelor's degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management or customer-facing role.
• Comfort working in a fast-paced, highly collaborative and entrepreneurial environment.
• Analytical mindset to make quick and confident decisions on data and trends.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licences.

• US base salary range for this full-time position: 68,000.00 USD – 85,000.00 USD, plus bonus, equity and benefits as applicable.
• Ranges are determined by role, level and location, and reflect new hire pay rates across all US locations
• Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

• Bonus, equity and benefits as applicable.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. The company states that AI is becoming an integral part of its present and future, powering how work gets done, guiding smarter decisions and enhancing customer experiences. As a regulated gaming company, it may require employees to obtain a gaming licence issued by the appropriate state agency as a condition of employment.