Logistics Partner Management Analyst II, India

This role sits within Nike India operations and works with internal cross-functional teams such as Digital Ops, Marketplace Supply Chain, Technology, and Planning, as well as external digital platform and third-party logistics partners. It reports to the Logistics Manager and is focused on end-to-end digital order fulfilment operations for Nike India. The role partners closely with internal teams and Nike's partners to ensure optimal consumer experience and to manage operational challenges across digital operations.

• Own end-to-end digital order fulfilment operations, including day-to-day fulfilment with 3PLs and digital platform partners, balancing service, capacity, delivery performance, and cost.
• Align distribution-centre capacity, delivery planning, and performance expectations with internal cross-functional teams and external partners.
• Track and improve agreed KPIs and SLAs, including last-mile delivery and Expected Delivery Date versus Actual Delivery Date performance.
• Lead partner performance reviews and scorecards, using operational insights to drive corrective actions and sustained improvement.
• Coordinate requirements and stakeholder readiness for successful peak-sale events.
• Assess changes from digital platform partners and coordinate implementation with relevant internal teams.
• Lead Lean and continuous-improvement initiatives across internal and external teams to strengthen operational capability and consumer experience.
• Manage assigned projects or programmes, including risks, resources, milestones, and stakeholder communication.
• Develop and maintain policies and procedures that support the efficient and cost-effective movement of goods.
• Apply internal and external best practices to improve logistics processes and services.

• Minimum of 5 years' experience in logistics/eCommerce.
• Bachelor's degree in a related field or closely related education.
• Proven experience in digital supply chain, outbound logistics, and fulfilment operations, with a track record of delivering results.
• Experience working in online/e-commerce operations is essential.
• Experience managing 3PL performance, projects, and peak-sale event planning and execution.
• Working knowledge of Digital Order Management Systems, Warehouse Management Systems (WMS), and SAP.
• Proven experience in logistics cost planning, budgeting, and delivering cost savings.
• Self-starter able to work independently with minimal guidance, solve complex problems, and take a new perspective using existing solutions.
• Ability to manage the performance of digital/e-commerce operations effectively.
• Strong in operational processes with a quick, flexible, and logical mindset to manage and resolve operational challenges for digital operations.
• Obsessed with maximising the effectiveness and efficiency of operations to elevate consumer experience.
• Excellent written and verbal communication, attention to detail, and structured problem-solving skills.
• Keen attention to detail, an aptitude for process, and a hunger to continuously learn and grow.
• Ability to work as a strong team player within a diverse group.
• Strong analytical and presentation skills, including Excel and business intelligence tools such as Power BI, Tableau, etc.

• Based in Bangalore.