Commercial Operations Team Lead

This is an operations leadership role within a data-rich commercial environment, leading a team responsible for keeping the data and operational processes behind partnerships accurate, efficient and fast-paced. The role owns a busy, deadline-driven operation, managing large volumes of commercial data while identifying bottlenecks and introducing improvements through workflows, automation, AI and technology. It also involves leading and developing people, delegating effectively, protecting team capacity and creating an environment where people can perform at their best.

• Lead and develop a high-performing team, setting clear priorities, delegating effectively and building a positive culture where people feel supported, challenged and able to do their best work.
• Own critical commercial operations cycles, ensuring large volumes of data are reviewed, processed and delivered accurately against demanding daily and monthly deadlines.
• Identify bottlenecks and manual processes and introduce improvements through better workflows, automation, AI and technology.
• Investigate anomalies and root causes, determining whether issues sit within data, mapping, logic or process before recommending practical solutions.
• Manage competing priorities, understand team capacity, escalate risks early and confidently challenge or reprioritise work when not everything can happen at once.
• Build scalable processes that can handle increasing volume and complexity without relying on adding more people.

• Strong people leadership experience within a fast-paced operations environment, with the ability to delegate, coach, motivate and manage a busy team rather than trying to do everything yourself.
• A process-improvement mindset, with examples of simplifying, automating or redesigning operational workflows to improve efficiency, quality or scalability.
• Strong analytical and logical thinking, with comfort working with large volumes of data, spotting trends and anomalies and investigating root causes.
• Confidence working to tight deadlines and managing competing priorities, with the judgement to know what needs immediate attention, what can wait and when something needs escalating.
• A proactive, solutions-focused approach, investigating problems, bringing ideas and helping move things forward.
• Confidence with Excel and operational systems, alongside the curiosity to learn new tools quickly and explore how technology and AI can improve the way the team works.

Legend is a world-leading sports and gaming media network, reaching hundreds of millions of visitors a year, and is now part of Genius Sports.