Manager, Business Planning and Analytics

Sits within the Membership and Customer Excellence (MCE) Division, which delivers world-class experiences and deepens engagement across all customer segments. The Division oversees operations of clubhouses, racecourses, and Off-Course Betting Branches, enhances member and owner value propositions, and leads the Club's customer experience strategy across digital and physical touchpoints. The role focuses on maintaining data management processes, conducting statistical analyses, and preparing reports to support data-driven decision-making and business planning.

• Maintain and enhance data management processes to ensure the accuracy and integrity of data across departments.
• Conduct statistical analyses to derive actionable insights and prepare reports that evaluate business performance based on key metrics.
• Work with stakeholders across various departments to facilitate data-driven decision-making and support business planning initiatives.
• Assist in the planning and execution of analytical projects, ensuring timely delivery of insights that align with business objectives.
• Set and track KPIs to monitor business performance and provide ongoing assessments.
• Identify opportunities for process enhancements in data analytics and contribute innovative ideas to improve operational efficiencies.
• Ensure adherence to relevant policies and legal requirements to maintain the integrity of the Club's operations.
• Undertake other duties as assigned by the Manager.

• Bachelor's degree in a relevant discipline such as Business, Finance, Statistics, Data Science, Mathematics, or Information Technology.
• Minimum of 5-8 years of experience in data analytics, statistical analysis, or related fields.
• Hands-on experience with relational databases and data transformation techniques.
• Experience with data visualisation, quantitative and/or financial modelling tools and techniques.

• Competitive benefits package
• Dynamic working environment
• Development opportunities

The Hong Kong Jockey Club is a world-class racing club founded in 1884 that acts continuously for the betterment of society. It operates a unique integrated business model comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.