(Senior) Officer, Business Planning & Development

Supports the development and implementation of a unique ultimate customer journey that leverages all touchpoints the Club can offer. It plays a critical role in building connections with existing and potential owners and is involved in cross-divisional team planning and the implementation of strategy focused on acquisition, retention, and reactivation of owners in the long run. The position sits within the Racing Division, which manages all aspects of Hong Kong's world-class horse racing across the full value chain, from importation and training to racedays, equestrian, welfare, integrity, and international engagement.

• Assist in developing customer experience strategy and creating a total ownership journey.
• Be accountable for data analytics to facilitate insights for new concept development.
• Review KPIs on a regular basis from various perspectives and summarise key findings as insights for managers' decision-making.
• Work closely with cross-functional stakeholders to ensure alignment and implementation of business plans across teams.
• Work closely with the Engagement team to conduct regular reviews of programmes and plans and their execution, ensuring insights and learnings are generated.
• Coordinate and facilitate meetings, workshops, and presentations related to business planning activities.
• Initiate and execute new ideas to support acquisition, retention, and reactivation.
• Assist in the design and implementation of acquisition, retention, and reactivation programmes.
• Manage internal processes and budget.
• Support any ad-hoc duties and projects as required.

• Bachelor's degree or above majoring in Statistics, Computing, Data Science, Business Analytics, or related disciplines.
• 3–5 years of relevant working experience.
• Proficiency in Office 365 applications, including Power BI, Tableau, MS Excel Macro, Pivot Table, MS Word, MS PowerPoint, and Copilot.

• Previous working experience in consultancy, agencies, or the high-end luxury industry.
• Knowledge of web applications, cloud platforms, AI technologies, or data analytics solutions.

• Benefits package
• Dynamic working environment
• Development opportunities

The Club is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.