COBRA Customer Service Representative

This role sits at the centre of the customer journey for Cobra PUMA Golf, ensuring customers, consumers, distributors and sales teams receive the support, service and attention associated with the brand. The position spans customer support, order management, warranty administration and operational coordination, and partners closely with Sales, Operations, Finance and other business functions. It suits someone who enjoys variety, takes pride in getting the details right and wants to combine customer service expertise with a career in a premium global sporting brand.

• Deliver exceptional service through phone, email and digital channels
• Respond to customer enquiries and provide solution-focused support
• Process customer orders and manage orderbook accuracy
• Coordinate with warehouse and logistics teams to ensure successful order fulfilment
• Manage warranty claims, returns, repairs and credits
• Support inventory visibility and stock allocation activities
• Prepare reports and maintain accurate customer information
• Partner with Sales, Operations, Finance and other business functions
• Contribute to continuous improvement initiatives and service excellence programmes

• Previous experience in customer service, sales support, order management or a similar customer-focused role
• Outstanding communication and relationship-building skills
• Strong organisational ability and attention to detail
• A proactive and solutions-oriented mindset
• Experience working with ERP systems, SAP or similar platforms
• Intermediate Microsoft Office skills, particularly Excel
• The ability to manage multiple priorities without compromising quality
• A collaborative approach and a desire to contribute to team success

• Experience within sporting goods, retail, wholesale or consumer products is highly regarded but not essential

• Based at the brand new Cobra Golf facility in Dandenong South

• Joining a globally recognised golf brand
• Being part of a collaborative and supportive team culture
• Career development opportunities within an international business
• Exposure to a premium sporting goods environment
• A highly varied role with broad stakeholder engagement
• The opportunity to make a genuine impact on the customer experience

PUMA is a global sports brand creating footwear, apparel and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf and stichd, operates in more than 120 countries and has around 22,000 employees worldwide. Cobra PUMA Golf is a business driven by innovation, performance and a love for sport, where employees work alongside talented professionals, build valuable industry experience and contribute to world-class products and customer experiences.