Customer Service Representative

This role is responsible for independently managing and coordinating all customer service processes, including reviewing and processing incoming orders against product availability, pricing, and agreed commercial conditions. The post-holder ensures compliance with customer-specific shipping requirements and on-time, high-quality order fulfilment. The role involves close collaboration with Field Account Managers, the Accounting team, and other internal stakeholders to provide excellent customer support and foster long-term customer relationships.

• Independently manage and coordinate all customer service processes.
• Review and process incoming orders regarding product availability, pricing, and agreed commercial conditions.
• Ensure compliance with customer-specific shipping requirements and guarantee on-time, high-quality order fulfilment.
• Collaborate closely with Field Account Managers to provide excellent customer support and foster long-term customer relationships.
• Coordinate customer-related issues concerning payment difficulties in close cooperation with the Accounting team and work closely with relevant internal stakeholders.

• Successfully completed commercial apprenticeship or a comparable qualification.
• Proficiency in standard MS Office applications, particularly Excel, with a strong affinity for digital processes and systems.
• Structured, independent, and detail-oriented working style combined with a strong team-player mentality.
• Fluent Dutch skills and very good English communication skills, both written and spoken.
• Strong customer focus, excellent communication skills, and a passion for collaborating with customers and cross-functional teams.

PUMA looks for SPEED & SPIRIT in its candidates, defined by values that inspire the team to be driven in performance, vibrant in sporting legacy, and together in team spirit, while letting individual talent and experience shine.